Why real communication matters at work
All of us build our working relationships one conversation at a time. As we all know, the best conversations are the ones that are open and honest and where all participants get a chance to be heard.
Real communication is not saccharine: there is heat and colour, contradictions and clarifications in the best human exchanges. There are great personal and workplace benefits in healthy, respectful disagreement.
It takes practice and it takes courage to keep communication real. The fear of causing offence often overrides our impulse to speak the truth as we see it. But there are many ways to reduce the risk of offence and still be direct in our communications.
We all need to keep reminding ourselves how to communicate well. Here are some worthwhile resources:
Fierce Conversations by Susan Scott (2017)
Crucial Conversations: Tools for talking when stakes are high by Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler (2nd ed., 2011).
Visit VitalSmarts website for free resources and tools.
What Got You Here Won’t Get You There by Marshall Goldsmith (2007)